- Sign in to the Xbox Refund Request Solution with your Microsoft account. Be sure to sign in from the account used to make the purchase. If you have multiple accounts, you can check the purchase history on each to find the charge and order number.
Note If you don't know your Microsoft account email address or password, use the Lost Account Solution or the Lost Password Solution.
- You will be prompted to verify that you are signed in to the correct account and have the order number(s) for this purchase.
- You will then be provided with descriptions of the different types of reasons for requesting a refund, and what additional information is needed to process a refund request. Select the reason you are requesting the refund and review this information carefully.
- You will either be directed to the appropriate self-serve resource, or provided with a link to the refund request form to fill out.
Microsoft Tests Digital Refunds, Includes Xbox Games If you've owned an Xbox One or Windows 10 digital game/app for less than two weeks and used it for less than two hours, Microsoft will happily. For PC gamers, the digital download platform Steam already offers a refund window in which you can 'return' a digital game. Now, a similar system is coming to Microsoft's Xbox One and to games.
This means no returning digital Xbox One games or anything digital bought from the Microsoft Store. And was able to refund it, buy, and download the correct game all within about fifteen minutes.
Note If you don’t have an Xbox account, please request a call from Xbox Support so we can remove your payment instrument to prevent any further charges. You will need to contact your financial institution for a refund.
It looks like Microsoft is taking a page from Valve's playbook and will be offering self-service refunds in the near future. Basically, if you're not satisfied with a game you bought off the Xbox Store or Windows 10 Store, you will soon be able to request a refund. Those enrolled in Xbox Preview (Microsoft's beta testing program) were notified of the new feature today, and it should be rolling out to all users later this year.
There are, of course, stipulations. The refund in question has to be made within 14 days of purchase and you have to have accumulated fewer than 2 hours of play time across all accounts. You'll also have to download and launch the game, and wait at least one day after the game's release date before initiating the refund process.
Here's the full text of what Xbox Preview members were sent, courtesy of Reddit:
Xbox One Download Game Refund
Self-Service Refunds Now In Preview Alpha
You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.
When a game or app leaves you wanting more, we're here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.
To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.
Please note the below conditions for requesting a self-service refund:
Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
DLC, season passes, and add-ons are not eligible for self-service refunds.
Xbox One Download Game Refunds Free
The game or app must be downloaded and launched before requesting a self-service refund.
Download Xbox One Games
You must wait for at least 1 day after the game or app's release before requesting a self-service refund.
Certain Windows 10 apps may not be eligible for self-service refunds.
Microsoft reserves the right to block access for users who abuse self-service refunds.
Xbox Live
All told though, not bad. Those terms seem pretty fair to me, and might make me feel a little bit better about going digital. What do you think? Onboard?